Refund Policy
Last updated: 01 May 2026
We want every AutomateBolt customer to feel confident about subscribing. This Refund Policy explains when and how we issue refunds, credits, or cancellations for our subscription plans.
1. Monthly subscriptions
Monthly Starter and Growth subscriptions can be cancelled any time from your workspace billing settings. Cancellation takes effect at the end of the current monthly cycle, and the remainder of that cycle is not refunded — you simply retain access until the period ends.
2. Annual subscriptions — the 30-day promise
If you upgrade to an annual Starter or Growth plan and decide within the first 30 days that AutomateBolt isn't right for your team, write to support@automatebolt.com from a workspace admin email and we will refund the unused portion of the annual fee, prorated to the day you contact us. After 30 days, annual subscriptions are non-refundable but can be cancelled to prevent renewal.
3. Enterprise agreements
Refunds, credits, and termination rights for Enterprise customers are governed by the signed order form and master services agreement, which take precedence over this policy. Most Enterprise agreements include service-credit remedies tied to uptime SLAs rather than cash refunds.
4. Overcharges & billing errors
If you spot a charge that looks wrong — a duplicate, an incorrect seat count, or a charge after cancellation — contact us within 60 days at support@automatebolt.com. We will investigate and, where the charge is found to be in error, refund the affected amount within ten business days.
6. Service interruptions
Where AutomateBolt fails to meet a contractual uptime SLA in a given month, eligible customers may request a service credit applied to the next invoice, as set out in the relevant order form.
7. How to request a refund
Email support@automatebolt.com from a workspace admin address with:
- The workspace name or account ID.
- The invoice number or charge date in question.
- A short note on the reason for the request.
We respond to refund requests within five business days. Approved refunds are returned to the original payment method within ten business days, depending on your bank's processing time.
8. Changes to this policy
We may update this Refund Policy from time to time. The "Last updated" date above always reflects the current version. Refund eligibility for existing subscriptions is governed by the policy in force at the time the subscription was purchased.
9. Contact
Questions or a specific situation we haven't covered? We'd rather hear from you than have you guess — reach out at support@automatebolt.com.